Delivery · Open role
SAP Service Desk Lead
Bengaluru, India (Hybrid)
Lead SAP service desk operations, including incident triage, ticket routing, and coordination across support levels. Own service desk reporting and improvement activities.
Apply by emailEmail Contact@steadfazt.com with “Application - SAP Service Desk Lead” as the subject.
Role focus
Lead SAP service desk operations, including incident triage, ticket routing, and coordination across support levels. Own service desk reporting and improvement activities.
Experience and qualifications
- 7+ years of hands-on SAP support experience, including team leadership
- Experience with ITSM tools such as ServiceNow, Jira, or Solution Manager
- Experience defining ticket categories, routing rules, and service thresholds
- L2/L3 escalation management or knowledge-base ownership preferred
Work arrangement
- Location
- Bengaluru, India (Hybrid)
- Employment type
- FULL_TIME
- Work schedule
- 40 hours per week
- Education requirements
- Bachelor's degree required; master's degree preferred.
Ask about any details that are not specified when applying.