Integration engineering
Keep critical SAP integrations recoverable
An order, claim, or finance process depends on SAP and several connected systems. A slow or unavailable dependency can leave messages waiting and support teams without enough context to act.
A delivery approach
- 1Map the business process, interfaces, owners, and failure boundaries.
- 2Separate transient failures from validation and business exceptions; define safe retry and replay rules.
- 3Add traceable identifiers, actionable alerts, and a runbook for investigation and recovery.
Measures to agree
Indicators are selected with the client for the process and service—not presented as results already achieved.
- Age and volume of failed messages
- Time to identify an owner and cause
- Safe recovery without duplicate business effects
