Delivery Model

Accountability from design through operations

Each engagement brings a named lead, SAP delivery specialists, and clear routes for governance and escalation. We align the operating cadence and service measures to the scope—from an integration workstream to ongoing application support.

Delivery Structure

Client Team

Business & IT stakeholders
CIO / VP IT
Head of SAP
IT Directors
Functional Owners

SteadFazt Engagement Lead

Delivery governance & accountability
Delivery governance
Escalation ownership
Progress and risk reporting
Scope and dependency management

Architecture & SAP Leads

Solution and technical leadership
Solution design
Integration and technical standards
Functional and SME oversight
Quality and release gates

SAP Delivery Teams

Specialists aligned to defined work
Application support
Integration delivery
Enhancements and releases
Knowledge transfer

Application Operations

Production support & service management
Coverage aligned to agreed service hours
US and India collaboration
Incident and escalation paths
SLA and service reviews

Delivery teams built around the work

Choose a defined SAP workstream, ongoing application service, or specialist team extension. Team structure, responsibilities, and governance are agreed to fit the delivery environment.

SAP Application Services

Teams organized around application support, enhancements, releases, and service governance.

Integration Pods

Specialists working across SAP interfaces, middleware, APIs, and connected enterprise platforms.

Hypercare Pods

Focused support for post-go-live issue resolution, stabilization, and operational handover.

Enhancement Factories

Structured delivery for ABAP, Fiori, and other agreed SAP enhancement backlogs.

Need an SAP workstream owned?

Discuss the scope, interfaces, operational responsibilities, and delivery cadence your team needs covered.

Discuss Your SAP Workstream